Frequently Asked Questions

• Fast, Easy & Fun?

  Getting great invitations fast, that are easy to order, and having fun in the process is what this place is all about. If you don't have the fastest, easiest, and most fun invitation ordering experience here, we want to know about it!

• How Do I Order?

  Ordering is super easy - find a design and give us your words - we do the rest according to your instructions. Visit How This Site Works and What to Expect for more information.

• What can I change on my invitation?

  Almost everything! - Usually, all graphics and all text. We can change colors and location of all text and graphics on the product you are interested in.

• How long will my order take?

  This depends on Darian's order backlog. She will be personally working on your order and laying it out to your specifications. You will contact her directly with your order: design name, wording desired, colors, etc. She will get you a draft and a price quote within a day or two, then there will be some back and forth with adjustments to the draft. When the order is approved by you, she will email you an invoice to pay online. Once paid, off it goes to the printer. Darian will send you a tracking number when the order ships, which usually takes 2-3 business days. Soon your beautiful cards will arrive in your mailbox.
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  How much is shipping?

  Your shipping charges will be specified in the price quote Darian will email you when you initiate your order. For most orders, it is around $14.95 for UPS Ground.

• What is your paper like?

  Our printer offers a wide selection of card stock. We normally use 110 lb. smooth white stock unless you ask for something different.

• How do I pay?

  We accept payment through PayPal, but you do not have to have a PayPal account to pay using your credit card. Once you have approved the price quote sent to you by Darian, she will email you an invoice to pay online.

• How long have you been in business?

  We filled our first order in October of 1995. That's a long time.

• Can I cancel my order?

  Your order will be custom drafted by our designers to your specifications quickly after we receive your paid order. We take great care to follow your directions when creating your proofs, and we appreciate your trust in us to do our best work. Orders cannot be canceled after they are printed.

• Can I get a refund?

  We'll take back and give you a refund for any product you are not satisfied with. Return these items within 10 days of receiving them. If you ordered the wrong thing or don't like it, you are responsible for the return shipping. When we receive your package we will credit your account.
  
  Our personalized products are designed especially for you - that is why we take such care in preparing them.
  
  If we messed up, let us know. We'll fix the problem and ship the correction as soon as we can. We will ship the correction by the same method the original order was shipped.

• Can I use the images on this website?

  No. Poly Graphics owns the rights to all designs and images that appear on this website. The images here are the way we make a living. You may not copy or use any part of the graphics on this website in any manner. We put watermarks on our designs to protect them. For more information see the Terms of Service page.

• Will it look exactly like my proof when I receive it??

  No. It will look Better. Computer screens and internet images are about 72 pixels per inch. Your cards will be printed at 600 dots per inch. Some customers have raved about the brilliant colors of their invitations.

• How early should I mail invitations?

  Wedding invitations should be sent out four to six weeks prior to the event. During holiday seasons, allow for extra time.
  
  Informal event invitations should be sent about three weeks before the event.
  
  If your location needs a firm count of attendees before the event, be sure to give yourself an extra day or two to follow up on those who are slow to respond.
  
  If you have a date, but not all the details for an event, use "Save the Date" cards to inform your guests. This is especially nice if travel arrangements need to be made.

• Order more than you need!

  It costs more and takes extra time to have invitations and announcements reprinted. It may be better for you to order a few extra than to be caught short. If you find that you do need extras, we can accomodate you - we keep your design on file for at least a year.

• How do I contact Poly Graphics?

  There are several ways - go to our Contact Us page to find out how to email, call, or send Poly Graphics a comment or suggestion.

• When I print samples out, they don't look that good - why?

  Our printers print at a much higher resolution than you see on the screen. The samples you see on our website are optimized for the screen, not for print. Screen resolution is about 72 pixels per inch and your invitations are printed at 600 dots per inch. When we print your invitations, they are crisp and clear.

• Did we miss something?

  Ask Us